Personalised IT solutions for seamless operations

A dynamic architectural firm, with offices in Christchurch and Wellington, was growing rapidly. To stay ahead in their competitive field, they needed a robust IT infrastructure that could keep up with their pace.

Their two offices relied heavily on shared resources and collaborative tools. High-speed internet and sophisticated firewall technology connected their locations, allowing teams to work seamlessly together. However, managing this setup was becoming a strain on their internal IT resources.

When their ISP in Wellington upgraded its infrastructure, unforeseen issues arose. The dependable connection started to falter, disrupting workflows and causing frustration.

Seeking a solution, the firm engaged TEAMnetwork and their comprehensive SERVICE Level Agreement (SLA). TEAMnetwork’s approach was different – they provided direct access to dedicated engineers who understood their business. No more waiting on hold for help desk support; real people with real solutions were just a call away.

From the moment the SERVICE was implemented, the firm saw a noticeable improvement. Dedicated engineers quickly resolved the connectivity issues, restoring stability and enhancing performance. Regular maintenance and proactive monitoring ensured that potential problems were addressed before they could impact the business.

The architectural firm now enjoys a reliable IT environment tailored to their needs. With TEAMnetwork’s SERVICE, they focus on designing innovative spaces, knowing their IT infrastructure is in expert hands.