Manage preventative maintenance

Overview

Anyone who enjoys trouble-free motoring understands the importance of checking the oil, water, and tire pressure. Computers work best on a similar principle. Devices need to be proactively maintained and tweaked to keep them properly integrated with global networks.

That’s what TEAMnetwork’s MANAGE add-on is all about. Building on our reliable SERVICE offering, MANAGE provides automated preventative maintenance to keep your systems secure and running smoothly.

Whether it’s personal computers, notebooks, or servers, regular maintenance is crucial. By keeping software and firmware up-to-date, you enhance stability and add essential features, making it an indispensable solution for organisations of all sizes.

Features & benefits

Regular updates

With MANAGE, your systems stay current and secure. This happens relatively discretely in the background. We apply any available Microsoft Windows updates weekly, protecting your IT environment from the latest threats.

Flexible scheduling

Urgent update needed? No problem. MANAGE can deploy critical updates as required, even outside the standard schedule, addressing issues promptly.

Minimal disruption

We update endpoint devices daily as required and servers on weekend mornings. More time-consuming server updates are run out of hours every quarter. This minimises business impact.

Comprehensive coverage

MANAGE covers Windows and common third-party application updates. This reduces the risk of attacks and allows IT managers to focus on more valuable tasks.

Case study

Digital house-keeping for busy staff: Helping community workers focus on those needing help and support

A community-based, Government funded NGO in Wellington came to TEAMnetwork in 2022. Their IT requirements were straightforward but had been delivered on a shoestring budget. The staff were understandably dedicated to their clients, providing budget advice and advocacy. Many of the best practices for maintaining computer health and efficiency, through preventative maintenance, had fallen by the wayside.

With TEAMnetwork's help, they got everything they needed. We set up their Wi-Fi (in conjunction with the building manager), ongoing support, a reliable phone system, and most importantly, the reassurance of keeping their computers current with the constantly changing global networks.

Most importantly, TEAMnetwork were able to address the IT essentials first, in an affordable way, within a tight budget.

FAQ

MANAGE is an optional add-on to TEAMnetwork's SERVICE proposition, focusing on automated preventative maintenance. It ensures that personal computers, notebooks, and servers receive regular updates and maintenance to enhance stability, add features, and safeguard against security exploits.

MANAGE covers a range of updates, including Microsoft Windows updates, updates for common third-party applications, and hardware/software audits. Updates are applied daily as required, with endpoint devices updated during the week and servers updated on Saturday or Sunday mornings or quarterly.

MANAGE offers several benefits, including weekend server updates to allow time for remediation if necessary, cloud-delivered updates without the need for an onsite server, minimal business impact as updates can occur outside of business hours, and significant reduction in the risk and impact of malicious attacks and viruses.

In cases of urgent or critical updates from Microsoft or other major software vendors, TEAMnetwork engineers can activate MANAGE to deploy updates the same day whenever possible. This ensures prompt action to address emerging security threats.

Want to know how we could help you?

Whether you’re a new business or a large enterprise, talk to us and we’ll talk you through some potential solutions.